Why Does My Computer Keep Crashing During Month End Closing?

Summary

This guide helps you troubleshoot and resolve: Why Does My Computer Keep Crashing During Month End Closing?. Follow the steps below to fix the issue.

Common Causes

Unexpected computer crashes during month end closing can disrupt your business operations and put critical financial deadlines at risk. These issues are typically caused by system resource conflicts, outdated drivers, or software instability rather than a problem with your accounting software alone. Follow the steps below to identify the cause and gather the information your IT support team needs to resolve the issue.

Quick Fix Steps

1. Save any open work in your accounting or business management software immediately.
2. Close all non-essential applications, including web browsers and email clients.
3. Restart your computer to clear temporary memory issues and reset system processes.
4. Attempt to reproduce the crash by reopening your month end closing software.

Detailed Instructions

Check Available Disk Space

1. Open File Explorer from the taskbar.
2. Select This PC from the left navigation pane.
3. Review the available space on your C: drive.
4. If the drive is nearly full, delete unnecessary files or move large documents to an external drive or cloud storage.

Windows generally requires at least 10–15 GB of free space on the system drive to operate reliably.

Review Installed Memory Usage

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Click More details if the simplified view is shown.
3. Select the Performance tab.
4. Click Memory in the left pane.
5. Note the percentage of memory in use while your accounting software is open.

If memory usage consistently exceeds 90 percent during month end processing, your workstation may require a RAM upgrade.

Check for Windows Updates

1. Click Start and select Settings.
2. Navigate to Windows Update.
3. Click Check for updates.
4. Install any available updates and restart your computer when prompted.

Troubleshooting

Identify Blue Screen Errors

1. If your computer displays a blue screen, note the error code shown (for example, CRITICAL_PROCESS_DIED or PAGE_FAULT_IN_NONPAGED_AREA).
2. Take a clear photograph of the screen with a mobile device if the computer restarts automatically.
3. Record the date and time the crash occurred.
4. Note which application was active when the crash happened.

Capture System Diagnostic Information

1. Press Windows key + R to open the Run dialog.
2. Type msinfo32 and press Enter.
3. In System Information, select File then Export.
4. Save the file to your desktop with a descriptive name such as MonthEndCrashDiagnostics.nfo.
5. Attach this file when you open a support ticket.

Check Event Viewer for Crash Logs

1. Right-click Start and select Event Viewer.
2. Expand Windows Logs in the left pane.
3. Click System.
4. Look for entries marked Error or Critical around the time of the crash.
5. Double-click an error entry to view the details.
6. Copy the error text or take a screenshot for your support ticket.

When to Open a Ticket

If the crashes continue after completing these steps, please Open a Ticket and include the following information:

• The make and model of your computer
• Any blue screen error codes or photographs of the error screen
• The exported System Information file (.nfo)
• Screenshots or text from Event Viewer error entries
• The specific time and date the crashes occurred
• Which applications were open at the time

If you host with us, you don't need to do this yourself — just Open a Ticket and our Brisbane team will get it sorted.

Still Having Issues?