Summary

This guide helps you troubleshoot and resolve: Copilot not responding. Follow the steps below to fix the issue.

Common Causes

Overview

Copilot is Microsoft's AI assistant that can help with writing, analysis, and questions. If Copilot isn't responding, try these solutions.

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Quick Checks

1. Check Your Subscription

Copilot requires Microsoft 365 Business or Personal:

• Copilot Pro: For individual Microsoft 365 subscribers
• Copilot for Microsoft 365: For business users

Check at: [copilot.microsoft.com](https://copilot.microsoft.com)

2. Check Internet Connection

• Copilot requires internet access
• Try loading a regular website
• Switch from WiFi to wired if possible

3. Check Microsoft 365 Status

Visit [status.office.com](https://status.office.com) to verify Copilot services are operational.

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Troubleshooting Steps

For Copilot in Edge/Chrome (Web)

1. Sign Out and Back In

• Click your profile → Sign out
• Clear browser cache (Ctrl + Shift + Delete)
• Sign back in

2. Clear Browser Cache

• Settings → Privacy → Clear browsing data
• Select "All time" and clear cookies/cache

3. Try Incognito Mode

• Open incognito/private window
• Go to copilot.microsoft.com
• Sign in and try again

For Copilot in Office Apps (Word, Excel, etc.)

1. Update Office

• Open any Office app
• File → Account → Update Options → Update Now

2. Check Copilot Availability

• Look for the Copilot button in the ribbon
• If missing, your license may not include Copilot

3. Restart the Office App

• Close all Office apps
• Reopen and try again

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Common Issues

| Issue | Solution |

|-------|----------|

| Copilot button missing | Check your subscription includes Copilot |

| "Sign in to use Copilot" | Sign into your Microsoft 365 account |

| "Something went wrong" | Refresh page, try incognito, clear cache |

| Slow or stuck response | Check internet, try fewer/more specific prompts |

| "Feature not available" | Contact IT - may need license assigned |

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Getting Better Responses

Write Clear Prompts

• Be specific: "Write a professional email to client about project timeline"
• Set context: "As a project manager, summarize this document"
• Request formats: "Create a bulleted list", "Make a table"

Tips

• Use natural language
• Break complex requests into smaller steps
• Provide relevant context

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Need More Help?

Contact IT support with:

• Where you're trying to use Copilot (web, Word, Teams, etc.)
• Your Microsoft 365 subscription type
• Any error messages displayed
• What you've already tried

Still Having Issues?