How To Clear Application Cache Files To Fix Freezing Software

Performance & Troubleshooting KB-1460

Summary

This guide helps you troubleshoot and resolve: How To Clear Application Cache Files To Fix Freezing Software. Follow the steps below to fix the issue.

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Common Causes

Application freezing is a common issue for legal practice management software, often caused by accumulated temporary files and outdated cache data. When cache files become corrupted or grow too large, they can interfere with how your software communicates with servers and processes case files. Clearing these temporary files is a safe first step in troubleshooting and does not affect your client data or confidential case records.

Quick Fix Steps

Close the application completely.
Clear the application cache folder.
Clear your web browser cache.
Restart your computer.
Reopen the application and test performance.

Detailed Instructions

Clearing Application Cache on Windows

Close all open instances of the application.
Press Windows Key + R to open the Run dialog.
Type %appdata% and press Enter.
Locate the folder for your legal practice management software.
Open the folder and look for subfolders named Cache, Temp, or Temporary Files.
Select the contents of these folders and press Delete.
Empty the Recycle Bin.
Restart your computer and relaunch the application.

Clearing Application Cache on macOS

Close the application completely.
Open Finder.
From the top menu, select Go > Go to Folder.
Enter ~/Library/Caches and press Enter.
Find the folder matching your application name.
Move the contents to the Trash.
Empty the Trash.
Restart your Mac and open the application again.

Clearing Browser Cache

Open your web browser.
Press Ctrl + Shift + Delete on Windows or Command + Shift + Delete on macOS.
Select Cached images and files.
Set the time range to All time.
Click Clear data or Clear now.
Restart the browser.

Clearing cache files removes temporary data only. Your client matter files, documents, and case history stored within the practice management software will not be affected.

Troubleshooting

Application Still Freezing After Clearing Cache

Check for available software updates within the application's Help or Settings menu.
Verify your internet connection is stable, as cloud-based legal software requires consistent connectivity.
Close other background applications to free up system memory.
Ensure your operating system is up to date.

Cache Files Reappear Quickly

This is normal behavior; applications recreate cache files as you work.
If freezing returns immediately, the issue may be related to software compatibility or hardware resources rather than cache size.

Do not delete application executable files or configuration files located in the Program Files directory. Only remove contents from Cache or Temporary Files folders.

If you continue to experience freezing or crashing after following these steps, please contact your software vendor's support team for further assistance.

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Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

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