How to Fix the 'Your PC Ran Into a Problem' Blue Screen Error on Windows 10 and 11

Summary

This guide helps you troubleshoot and resolve: How to Fix the 'Your PC Ran Into a Problem' Blue Screen Error on Windows 10 and 11. Follow the steps below to fix the issue.

Common Causes

This guide walks you through diagnosing and fixing the "Your PC ran into a problem and needs to restart" error, commonly known as a Blue Screen of Death (BSOD), on Windows 10 and Windows 11. These stop errors can cause unexpected restarts and data loss, but most can be resolved using built-in Windows tools.

Quick Fix Steps

1. Restart your computer and allow Windows to attempt an automatic repair.
2. Disconnect all non-essential USB devices, including printers, external drives, and docks.
3. Ensure your PC is connected to a reliable power source.
4. Check for and install any pending Windows updates.

Detailed Instructions

1. Note the Stop Code

When the blue screen appears, look for the error name or stop code (for example, CRITICAL_PROCESS_DIED or PAGE_FAULT_IN_NONPAGED_AREA). Write this down or take a photo of the screen, as it helps identify the specific cause.

2. Boot into Safe Mode

1. Hold the Shift key while selecting Restart from the Start menu.
2. Select Troubleshoot > Advanced options > Startup Settings > Restart.
3. Press 4 or F4 to enable Safe Mode.
4. Once in Safe Mode, uninstall any recently installed software or drivers that may be causing the conflict.

3. Run Windows Update

1. Select Start > Settings.
2. Go to Windows Update.
3. Click Check for updates.
4. Install all available updates and restart your computer.

4. Check Disk for Errors

1. Right-click Start and select Terminal (Admin) or Command Prompt (Admin).
2. Type the following command and press Enter: chkdsk C: /f
3. If prompted to schedule the scan on the next restart, type Y and restart your PC.

5. Repair System Files

1. Open Terminal (Admin) or Command Prompt (Admin).
2. Run the System File Checker: sfc /scannow
3. If errors are found, run the DISM tool: DISM /Online /Cleanup-Image /RestoreHealth
4. Restart your computer after the process completes.

Troubleshooting

Update Device Drivers

1. Right-click Start and select Device Manager.
2. Look for devices with a yellow warning triangle.
3. Right-click the device and select Update driver.
4. Choose Search automatically for drivers.

Uninstall Recent Updates

1. Go to Settings > Windows Update > Update history.
2. Select Uninstall updates.
3. Remove the most recent quality or feature update if the blue screen started after installation.

Check for Overheating

• Ensure vents are not blocked by dust or obstructions.
• Place laptops on a hard, flat surface for proper airflow.
• Listen for fans running constantly at high speed, which may indicate overheating.

If the blue screen continues after following these steps, the issue may be related to failing hardware, such as RAM or a hard drive. Open a Ticket with 220 Internet Services for further assistance.

Still Having Issues?