How to Fix Windows 11 Audio Crackling, Popping, or Stuttering During Teams and Zoom Calls

Summary

This guide helps you troubleshoot and resolve: How to Fix Windows 11 Audio Crackling, Popping, or Stuttering During Teams and Zoom Calls. Follow the steps below to fix the issue.

Common Causes

Audio crackling, popping, or stuttering during Microsoft Teams or Zoom calls is usually caused by outdated audio drivers, incorrect sound enhancements, or bandwidth issues. This guide walks you through the most effective fixes to restore clear audio on your Windows 11 device.

Initial Checks

1. Restart your computer to clear temporary system glitches.
2. Unplug and reconnect your headset, speakers, or USB audio device.
3. Close unnecessary browser tabs and applications to free up system resources.
4. Check that your internet connection is stable by visiting a website or running a speed test.

Detailed Instructions

1. Select the Correct Audio Output Device

1. Click the Start button and select Settings.
2. In the left-hand menu, click System, then select Sound.
3. Under Output, use the dropdown menu to select your preferred speakers or headset.
4. Under Input, ensure your correct microphone is selected.
5. Test the audio by speaking into the microphone and checking if the input volume bar moves.

2. Disable Audio Enhancements

1. Right-click the speaker icon in the taskbar and select Sound settings.
2. Scroll down and click More sound settings.
3. In the Playback tab, right-click your active audio device and select Properties.
4. Go to the Enhancements tab.
5. Check the box for Disable all enhancements or Disable all sound effects.
6. Click Apply and then OK.

3. Adjust the Audio Sample Rate

1. Open Sound settings and click More sound settings.
2. Right-click your playback device and select Properties.
3. Click the Advanced tab.
4. Under Default Format, try changing the selection to a different quality, such as 2 channel, 16 bit, 44100 Hz (CD Quality).
5. Click Apply and test your audio during a call.

4. Update Your Audio Drivers

1. Right-click the Start button and select Device Manager.
2. Expand the Audio inputs and outputs section.
3. Right-click your audio device and select Update driver.
4. Choose Search automatically for drivers.
5. If Windows finds an update, follow the prompts to install it and restart your computer.

5. Adjust Teams and Zoom Audio Settings

Microsoft Teams

1. Open Teams and click the ... (More) menu, then select Settings.
2. Click Devices in the left sidebar.
3. Under Audio device, select your headset or speakers.
4. Make a test call to verify the audio is clear.

Zoom

1. Open Zoom and click your profile picture, then select Settings.
2. Click Audio in the left menu.
3. Select the correct Speaker and Microphone from the dropdowns.
4. Uncheck Automatically adjust microphone volume if the audio sounds inconsistent.
5. Click Test Speaker and Test Mic to confirm functionality.

Additional Troubleshooting

If Audio Still Crackles

• Try a different port: If using a USB headset, move it to a different USB port on your computer.
• Disable Exclusive Mode: In Sound settings > More sound settings, right-click your device > Properties > Advanced. Uncheck Allow applications to take exclusive control of this device.
• Check for interference: If using Bluetooth audio, move closer to your computer or turn off other Bluetooth devices nearby.
• Run the Windows Audio Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters > Audio > Run.

If you have tried all the steps above and are still experiencing audio issues during calls, please Open a Ticket with our support team.

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Still Having Issues?