Teams meetings not joining

Summary

This guide helps you troubleshoot and resolve: Teams meetings not joining. Follow the steps below to fix the issue.

Common Causes

Overview

Having trouble joining Teams meetings? Follow these steps to get connected quickly.

Quick Fixes

1. Use the Right Link

• Click the meeting link in the calendar invite
• Or: Go to the meeting invite → Click Join Microsoft Teams Meeting
• Make sure you're clicking, not copying/pasting the URL

2. Check Your App Version

1. Open Teams
2. Click your profile picture → About → Version (now under Settings → About)
3. If outdated, Teams usually updates automatically, but you can manually check for updates

3. Try the Browser Version

1. Click the meeting link
2. Select Join on the web instead
3. Use Microsoft Edge, Google Chrome, Safari or Firefox – all are supported as of 2024

Fix Common Joining Issues

"No permission to join" or "You're not authorised"

• The meeting organiser may need to admit you
• Wait in the "lobby" and someone will let you in
• Contact the meeting organiser directly

Can't Hear or See Others

1. Check your Speakers: Click your profile → Device settings → Speakers dropdown
2. Check your Microphone: Ensure it’s not muted (Ctrl + Shift + M)
3. Check your Camera: Ensure it’s enabled and not blocked

"Camera or microphone not found"

• Close other apps that might be using your camera or microphone
• On Windows: Settings → Privacy → Camera/Microphone
• Ensure the browser has camera/microphone permissions (if using the web)
• For more details, see Meeting camera/microphone not working

"Something went wrong" Error

1. Close and reopen Teams
2. Restart your computer
3. Try joining from the browser instead
4. If the problem persists, check for network or firewall restrictions that may block Teams traffic

Before Your Meeting – Test Setup

Use the Teams Meeting Test Site

1. Go to teams.microsoft.com/meeting-test
2. Click Join test meeting
3. Check your camera, microphone, and speakers
4. Fix any issues before the real meeting

Check Your Connection

• Close other bandwidth‑heavy apps (streaming, large downloads)
• If possible, use a wired internet connection instead of Wi‑Fi
• Verify that your network allows outbound traffic to Microsoft 365 endpoints

Checklist Before Joining

• Test audio and video beforehand
• Join 2–3 minutes early
• Have a backup: browser version or phone dial‑in
• Check the meeting invite for any special instructions (see Using Outlook Calendar and Scheduling Meetings)
• Close unnecessary apps

Further Assistance

If you still can’t join, Open a Ticket with the following information:

• The meeting link (or meeting ID)
• The exact error message
• What device/browser you’re using
• Your Teams version

Still Having Issues?