How to add email to Outlook
Summary
This guide helps you troubleshoot and resolve: How to add email to Outlook. Follow the steps below to fix the issue.
Quick Tip: Need immediate assistance? 💻 Open a Ticket
Common Causes
Overview
This guide walks you through adding your Microsoft 365 email account to Outlook desktop or Outlook on the web.
Option 1: Outlook Desktop (Windows/Mac)
If Outlook is already open
- Click File in the top menu.
- Click Add Account.
- Enter your email address (e.g., [email protected]).
- Click Connect.
- Enter your Microsoft 365 password.
- Click Sign in.
- If prompted for two‑factor authentication, complete the verification.
- Click Done.
If your organisation enforces MFA and you are using an older version of Outlook that does not support modern authentication, you may need to generate an app password in the Microsoft 365 portal and use that in step 5.
If Outlook has not been set up yet
- Open Outlook from the Start menu (Windows) or Applications folder (Mac).
- When the welcome screen appears, select Add Account.
- Follow the steps above.
Option 2: Outlook on the Web (Browser)
- Go to outlook.office.com.
- Enter your email address.
- Click Next.
- Enter your password.
- Complete two‑factor authentication if prompted.
- You will be taken to your inbox.
Troubleshooting
“Something went wrong” error
- Clear your browser cache and try again.
- Use an incognito or private browsing window.
- Ensure you are using a supported browser (Edge, Chrome, Firefox, Safari).
Account not connecting
- Verify your password is correct by logging into office.com.
- Check your internet connection.
- Confirm Autodiscover/DNS configuration is correct for your domain.
- Contact IT support if your account has been disabled.
Multiple accounts needed
- Click the gear icon (⚙️) in Outlook.
- Choose View all Outlook settings.
- Select Mail → Accounts → Connected accounts.
- Add additional accounts as required.
For detailed guidance on adding additional accounts, see Setting Up an Email Account in Outlook (POP/IMAP/Exchange).
Need More Help?
Open a ticket with your IT support team and include:
- The exact error message you are seeing.
- Your email address.
- What you have already tried.
For related topics, you may also find these articles useful:
- Setting Up an Email Account in Outlook (POP/IMAP/Exchange)
- How to set up out‑of‑office reply
- Email not sending or receiving
Still Having Issues?
Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.
💻 Open a Ticket
💻 Open a Ticket